Faqs

Our cancellation policy is flexible and designed to provide clarity and fairness.

• Cancellations made 90 days or more prior to the arrival date will receive an 85% refund of the total stay.

• Cancellations made 30 to 89 days prior to the arrival date will receive a 50% refund of the total stay.

• Cancellations made less than 30 days prior to the arrival date are non-refundable.

If you made your reservation directly through our website, you will receive a confirmation email with a link and instructions on how to cancel your booking.

If you booked through a rental agent or third-party platform, please contact them directly. You may also reach out to our office if you need further assistance.

Mandatory Health Requirements for Traveling to Costa Rica with Pets

To enter Costa Rica with your pet, the following requirements must be met:

International Health Certificate:
This must be issued by a licensed veterinarian in your country of origin and endorsed by the corresponding official authority (for example, USDA-APHIS in the United States or SAG in Chile). This certificate is generally valid for 14 days prior to the travel date.

Rabies Vaccination:
Your pet must have a valid rabies vaccination. The vaccination certificate must be included with the travel documentation.

Deworming Treatment:
Pets are required to receive treatment for internal and external parasites (including ticks and tapeworms) shortly before travel, typically within 15 days prior to departure.

Screwworm Certificate:
Due to recent regional outbreaks, a certificate confirming that the animal is free of screwworm is required.

Important:
Regulations may change without prior notice. We strongly recommend verifying current requirements with the official sanitary authority in your country and with Costa Rica’s animal health authority before traveling.